Revolutionizing hotel Management Services
Experience the difference with our innovative technology and personalized approach.
About Hotel Management Solutions
Hotel Management Solutions (HMS) views itself as the perfect management company for new owners and investors in the hotel industry because we can customize our approach to what our clients need. Clients may choose the services they need and that fit within their budget. We're passionate about the hotel business and can handle all day-to-day challenges of a 24-hour-a-day, 365 day-a-year business so our owners and investors can spend their time doing what they do best – Make their wealth work for them.
Our mission is to maximize return on investments for our clients by providing exceptional hotel management and operational support services.
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Our Vision
To be the most trusted and results-driven partner in the hotel industry, simplifying complex asset management challenges and ensuring a high-value, stress-free ownership experience.
Our Story
Hotel Management Solutions was founded in 2005, by Avtar and Aman Dhillon. The Dhillons entered the hotel industry in 1997 with their purchase of Best Western in Central California. By the year 2000, they had added two more hotels to their portfolio. Today the HMS team oversees several hotels in CA, WA, NM, AZ, TX, IL, CO, and OR. They've guided and advised many of their friends and family on HMS principles to succeed through the years. These principles have helped many investors succeed during a recession, a pandemic, and navigate through overdeveloped markets. The demand for their knowledge and expertise led to the creation of HMS.
Our Approach
At Hotel Management Solutions, we take a proactive approach to property management. We believe in staying ahead of any potential issues and keeping our clients informed every step of the way. Our approach has helped us to build long-term relationships with our clients based on trust and transparency.
Meet our team
Avtar Dhillon
Monica Mendoza
Avtar Dhillon
A true American success story. Avtar has more than 35 years of retail and hospitality experience, a Master of Economics from Khalsa College Amritsar in India, and is an expert in managing finances. He has a brilliant track record of owning and developing businesses across sectors. He is adept at budget forecasting, financial reporting, c
A true American success story. Avtar has more than 35 years of retail and hospitality experience, a Master of Economics from Khalsa College Amritsar in India, and is an expert in managing finances. He has a brilliant track record of owning and developing businesses across sectors. He is adept at budget forecasting, financial reporting, corporate tax planning, and analyzing revenue forecasts to project future trends. He offers detailed and research-based advice on strategies to meet his clients' business needs.
Aman Dhillon
Monica Mendoza
Avtar Dhillon
Aman Dhillon, MBA, CHA, CHIA, is a results-driven hospitality executive with nearly three decades of proven leadership in optimizing property performance and brand compliance since 1997. Balancing a strategic dual perspective as both CEO and CFO, she takes direct accountability for turning around underperforming assets to consistently e
Aman Dhillon, MBA, CHA, CHIA, is a results-driven hospitality executive with nearly three decades of proven leadership in optimizing property performance and brand compliance since 1997. Balancing a strategic dual perspective as both CEO and CFO, she takes direct accountability for turning around underperforming assets to consistently exceed franchise, Quality Assurance (QA), and financial benchmarks. Beyond property-level P&L accountability, labor controls, and revenue strategy, Aman drives broader industry standards through her governance roles on the boards of the Tourism as well as Hotel Owners associations, and regional economic development councils.
Monica Mendoza
Monica Mendoza
Monica Mendoza
Monica has been actively involved in the hospitality industry for over 25 years and has served as Regional Director of Sales at Hotel Management Solutions for ten years. She has experience with independent, extended stay, boutique, and full-service hotels in markets ranging from large urban to small rural. Monica is responsible for overs
Monica has been actively involved in the hospitality industry for over 25 years and has served as Regional Director of Sales at Hotel Management Solutions for ten years. She has experience with independent, extended stay, boutique, and full-service hotels in markets ranging from large urban to small rural. Monica is responsible for overseeing all our client's sales and marketing efforts, as well as managing sales leads received from the franchise and third-party companies.
Lowell Pratt
Mistie Greathouse
Monica Mendoza
Lowell has been in the hospitality industry since 1983, working as an engineer for the 250-room Excelsior Hotel in Provo, Utah while still in college. He quickly worked his way to front office positions and has served as General Manager and Regional Manager for several major hotel companies and some of the most prominent hotels in the We
Lowell has been in the hospitality industry since 1983, working as an engineer for the 250-room Excelsior Hotel in Provo, Utah while still in college. He quickly worked his way to front office positions and has served as General Manager and Regional Manager for several major hotel companies and some of the most prominent hotels in the Western U.S. He has worked on acquisitions, renovations, large-scale conventions and high-profile events including the 2002 Winter Olympics.
Gina Knox
Mistie Greathouse
Mistie Greathouse
Gina Knox is a results-driven hospitality leader with over 15 years of experience optimizing property performance and brand compliance. She takes direct accountability for turning around underperforming assets to consistently exceed franchise, Quality Assurance (QA), and financial benchmarks. An expert in day-to-day hotel operations, Gin
Gina Knox is a results-driven hospitality leader with over 15 years of experience optimizing property performance and brand compliance. She takes direct accountability for turning around underperforming assets to consistently exceed franchise, Quality Assurance (QA), and financial benchmarks. An expert in day-to-day hotel operations, Gina successfully manages P&L accountability, labor controls, and guest satisfaction metrics to ensure maximum profitability and operational excellence.
Mistie Greathouse
Mistie Greathouse
Mistie Greathouse
Mistie Greathouse is an accomplished hospitality leader with over 18 years of comprehensive experience specializing in Hilton Brand Standards and operational excellence. She possesses a proven track record in strategic revenue management, SOP development, and driving underperforming assets to exceed franchise, Quality Assurance (QA), an
Mistie Greathouse is an accomplished hospitality leader with over 18 years of comprehensive experience specializing in Hilton Brand Standards and operational excellence. She possesses a proven track record in strategic revenue management, SOP development, and driving underperforming assets to exceed franchise, Quality Assurance (QA), and financial expectations. A results-oriented professional, Mistie seamlessly blends strong leadership with hands-on expertise in recruitment, payroll, SALT-driven guest recovery, and day-to-day hotel operations.
Cathy Davis
Cathy Davis
Cathy Davis
Cathy has more than 15 years of experience in the hospitality industry, working in the airport and convention markets. She previously worked with Marriott, Hilton, and Best Western. Her knowledge of hotel guest relations and staff training is exceptional, and she will ensure that your hotel is up to franchise standard with online reviews, and brand and safety standards.
Our Clientele
Our Partners
