Managing hotels across CA, WA, NM, AZ, TX, IL, CO & OR since 2005
Since 2005
Who We Are
The Perfect Management Partner
HMS views itself as the perfect management company for new owners and investors. Clients may choose the services they need that fit within their budget. We're passionate about the hotel business and can handle all day-to-day challenges of a 24-hour-a-day, 365-day-a-year business so our owners and investors can spend their time doing what they do best — make their wealth work for them.
Our Mission
To maximize return on investments for our clients by providing exceptional hotel management and operational support services.
Our Vision
To be the most trusted and results-driven partner in the hotel industry, simplifying complex asset management challenges and ensuring a high-value, stress-free ownership experience.
2005
Founded
8
States
20+
Years Experience
24/7
Operations
What We Offer
Services & Strategic Solutions
Customized management solutions built around your property and your goals.
Advertising & Marketing
We build and execute targeted campaigns that put your property in front of the right guests at the right time. Every marketing dollar is tracked against occupancy impact — from OTA optimization and paid search to social media and local corporate outreach. We tailor messaging to your brand standards, competitive set, and seasonal demand patterns so your marketing works as hard as your team does.
OTA profile optimization across Booking.com, Expedia & Hotels.com
Google Ads and metasearch bid management tied to ADR targets
Social media content calendars aligned to brand standards
Seasonal promotions, package creation, and local demand outreach
Monthly performance reports tracking cost-per-booking and ROI
Accounting & Bookkeeping
Accurate books are the foundation of a well-run hotel. Our team handles daily reconciliations, accounts payable and receivable, payroll processing, and month-end close — all delivered with full transparency. You receive clear, owner-friendly financial statements every month so you always know exactly where your property stands, with no surprises.
Daily revenue reconciliation and night audit review
Accounts payable, receivable, and vendor management
Payroll processing and tip reporting compliance
Month-end close with owner-ready financial statements
Franchise fee tracking and brand royalty reconciliation
Financial Consulting
Beyond day-to-day bookkeeping, we provide strategic financial consulting aligned with your investment objectives. We prepare ownership reports, budget variance analysis, capital expenditure planning, and lender-ready financials. Whether you are managing one asset or a growing portfolio, our consulting gives you the visibility to make confident, data-backed decisions.
Budget development, variance analysis, and reforecasting
Capital expenditure planning and PIP cost management
Lender-ready financials and covenant compliance reporting
Ownership distribution schedules and investor reporting
Acquisition underwriting support and pro forma modeling
Training & Development
Great guest experiences start with great teams. We design and deliver hands-on training programs covering front desk operations, housekeeping standards, food and beverage service, and brand compliance. Our on-site management support ensures your staff operates with consistency, professionalism, and the kind of genuine hospitality that earns repeat guests and five-star reviews.
Brand-standard onboarding for front desk and housekeeping teams
Guest service excellence and complaint resolution coaching
Food and beverage service training for breakfast and F&B outlets
Manager-in-training programs for department head succession
On-site quality assurance audits and corrective action plans
Reporting & Analytics
We turn raw hotel data into clear, actionable intelligence. Our reporting suite covers STR benchmarking, pace and pickup analysis, guest satisfaction trends, and labor productivity — all delivered in owner-friendly dashboards. You always know how your property is performing against the market and where the next opportunity lies.
STR competitive set benchmarking and market share analysis
Daily, weekly, and monthly KPI dashboards for ownership
Pace reports, pickup analysis, and demand calendar tracking
Labor productivity and cost-per-occupied-room reporting
Revenue Management
RevPAR and TRevPAR growth require more than a rate calendar. We apply data-driven yield management, real-time demand forecasting, and OTA channel optimization to ensure you are capturing the right guest at the right price every night. Our revenue managers monitor your comp set daily and adjust strategy proactively — not reactively.
Dynamic pricing and yield management across all rate tiers
OTA channel mix optimization to reduce commission drag
Group displacement analysis and negotiated rate strategy
Real-time comp set monitoring and rate parity enforcement
RevPAR, TRevPAR, and GOPPAR improvement planning
Development Feasibility & Project Consultation
Before any capital is deployed, HMS ensures the viability and profitability of your hotel project. Our Feasibility Consulting services provide comprehensive market and site analysis, accurate competitive set evaluations, and realistic financial projections. We guide developers through the entire process — from initial concept and land acquisition to brand selection and development planning — ensuring the project meets all zoning, financial, and strategic benchmarks for long-term success.
Comprehensive market and site analysis
Competitive set evaluation and demand studies
Realistic financial projections and ROI modeling
Brand selection and franchise alignment guidance
Land acquisition, zoning, and development planning support
Court-Appointed Third Party Management
When a hotel asset requires neutral, court-appointed oversight — whether due to receivership, partnership disputes, lender default, or estate proceedings — HMS steps in as a trusted, independent operator. We have the experience, licensing, and operational infrastructure to assume management quickly, stabilize the property, maintain brand standards, and provide transparent reporting to all parties involved.
Receivership management with court-compliant financial reporting
Rapid operational stabilization to protect asset value
Brand standard maintenance during ownership transition
Neutral oversight for partnership disputes and lender defaults
Estate and probate hotel management with full transparency
Hotel Management Solutions was founded in 2005 by Avtar and Aman Dhillon. The Dhillons entered the hotel industry in 1997 with their purchase of a Best Western in Central California. By 2000, they had added two more hotels.
Today the HMS team oversees several hotels across 8 states. Their principles have helped investors succeed through a recession, a pandemic, and overdeveloped markets. The demand for their expertise led to the creation of HMS.
Proven through recession, pandemic & market shifts
Expertise across 8 states nationwide
Trusted by investors since 2005
The People Behind HMS
Meet Our Leadership Team
Nearly three decades of combined hospitality expertise — dedicated to maximizing the performance and value of every property we manage.
Avtar Dhillon
Founder & Chairman
A true American success story. Avtar has more than 35 years of retail and hospitality experience, a Master of Economics from Khalsa College Amritsar in India, and is an expert in managing finances. He has a brilliant track record of owning and developing businesses across sectors. He is adept at budget forecasting, financial reporting, corporate tax planning, and analyzing revenue forecasts to project future trends. He offers detailed and research-based advice on strategies to meet his clients' business needs.
Aman Dhillon
Chief Executive Officer & Chief Financial Officer
Aman Dhillon, MBA, CHA, CHIA, is a results-driven hospitality executive with nearly three decades of proven leadership in optimizing property performance and brand compliance since 1997. Balancing a strategic dual perspective as both CEO and CFO, she takes direct accountability for turning around underperforming assets to consistently exceed franchise, QA, and financial benchmarks. Beyond property-level P&L accountability, labor controls, and revenue strategy, Aman drives broader industry standards through her governance roles on the boards of Tourism and Hotel Owners associations, and regional economic development councils.
Monica Mendoza
Regional Director of Sales
Monica has been actively involved in the hospitality industry for over 25 years and has served as Regional Director of Sales at Hotel Management Solutions for ten years. She has experience with independent, extended stay, boutique, and full-service hotels in markets ranging from large urban to small rural. Monica is responsible for overseeing all client sales and marketing efforts, as well as managing sales leads received from franchise and third-party companies.
Lowell Pratt
Director of Operations, IHG & Best Western Brands
Lowell has been in the hospitality industry since 1983, working as an engineer for the 250-room Excelsior Hotel in Provo, Utah while still in college. He quickly worked his way to front office positions and has served as General Manager and Regional Manager for several major hotel companies and some of the most prominent hotels in the Western U.S. He has worked on acquisitions, renovations, large-scale conventions, and high-profile events including the 2002 Winter Olympics.
Mistie Greathouse
Director of Operations, Hilton Brands
Mistie is an accomplished hospitality leader with over 18 years of comprehensive experience specializing in Hilton Brand Standards and operational excellence. She possesses a proven track record in strategic revenue management, SOP development, and driving underperforming assets to exceed franchise, QA, and financial expectations. A results-oriented professional, Mistie seamlessly blends strong leadership with hands-on expertise in recruitment, payroll, SALT-driven guest recovery, and day-to-day hotel operations.
Gina Knox
Director of Accountability
Gina is a results-driven hospitality leader with over 15 years of experience optimizing property performance and brand compliance. She takes direct accountability for turning around underperforming assets to consistently exceed franchise, QA, and financial benchmarks. An expert in day-to-day hotel operations, Gina successfully manages P&L accountability, labor controls, and guest satisfaction metrics to ensure maximum profitability and operational excellence.
Catherine Davis
Administrative Secretary
Cathy has more than 15 years of experience in the hospitality industry, working in the airport and convention markets. She previously worked with Marriott, Hilton, and Best Western. Her knowledge of hotel guest relations and staff training is exceptional, and she will ensure that your hotel is up to franchise standard with online reviews, and brand and safety standards.
Portfolio
Our Clientele
Brands We Work With
Our Partners
IHG®Hotels & Resorts
HILTONHotels & Resorts
MarriottHotels & Resorts
motel 6G6 Hospitality
WYNDHAMHotels & Resorts
Join Our Team
We're Hiring!
At Hotel Management Solutions we are always looking for outstanding individuals desiring an exciting career in the hotel industry. Opportunities include positions for general managers, assistant managers, guest services, facility maintenance, and sales professionals.
Get In Touch
Drop us a line!
Ready to elevate your hotel's performance? Reach out to the HMS team and let's discuss how we can maximize your investment.
