Revolutionizing Property Management Services
Experience the difference with our innovative technology and personalized approach.
About Hotel Management Solutions
HMS views itself as the perfect management company for new owners and investors in the hotel industry because we can customize our approach to what our clients need. Clients may choose the services they need and that fit within their budget. We're passionate about the hotel business and can handle all day-to-day challenges of a 24-hour-a-day, 365 day-a-year business so our owners and investors can spend their time doing what they do best – Make their wealth work for them.
Our mission is to maximize return on investments for our clients by providing exceptional hotel management and operational support services.
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Our Vision
At Hotel Management Solutions, our vision is to provide property owners with a hassle-free property management experience. We strive to make property ownership easy and stress-free by taking care of all the details.
Our Story
Hotel Management Solutions was founded in 2005, by Avtar and Aman Dhillon. The Dhillons entered the hotel industry in 1997 with their purchase of Best Western in Central California. By the year 2000, they had added two more hotels to their portfolio. Today the HMS team oversees several hotels in CA, WA, NM, AZ, TX, and OR. They've guided and advised many of their friends and family on HMS principles to succeed through the years. These principles have helped many investors succeed during a recession, a pandemic, and navigate through overdeveloped markets. The demand for their knowledge and expertise led to the creation of HMS.
Our Approach
At Hotel Management Solutions, we take a proactive approach to property management. We believe in staying ahead of any potential issues and keeping our clients informed every step of the way. Our approach has helped us to build long-term relationships with our clients based on trust and transparency.
Meet our team
Avtar Dhillon
Monica Mendoza
Avtar Dhillon
A true American success story. Avtar has more than 35 years of retail and hospitality experience, a Master of Economics from Khalsa College Amritsar in India, and is an expert in managing finances. He has a brilliant track record of owning and developing businesses across sectors. He is adept at budget forecasting, financial reporting, c
A true American success story. Avtar has more than 35 years of retail and hospitality experience, a Master of Economics from Khalsa College Amritsar in India, and is an expert in managing finances. He has a brilliant track record of owning and developing businesses across sectors. He is adept at budget forecasting, financial reporting, corporate tax planning, and analyzing revenue forecasts to project future trends. He offers detailed and research-based advice on strategies to meet his clients' business needs.
Aman Dhillon
Monica Mendoza
Avtar Dhillon
Aman is a 26-year lodging industry veteran, holds an MBA in Hospitality Operations from the University of Phoenix, and is a Certified Hotel Administrator (CHA). She has managed hotels under every major franchise including IHG, Hilton Worldwide, Mariott International, Choice International, Best Western International, Wyndham Hotel Group, a
Aman is a 26-year lodging industry veteran, holds an MBA in Hospitality Operations from the University of Phoenix, and is a Certified Hotel Administrator (CHA). She has managed hotels under every major franchise including IHG, Hilton Worldwide, Mariott International, Choice International, Best Western International, Wyndham Hotel Group, and RLH Corporation. Aman is experienced in analyzing hospitality trends and conducting research in local communities. Her ownership interests in rural market hotels give her unique insight into suburban and rural competitive markets. She was instrumental in starting Hotel-funded TBID to increase marketing funding and exposure to rural northern California.
Board Affiliations
- Member -Board of Directors Siskiyou Economic Development Council
- Member- Board of Directors- California Lodging Industry Association
- Chair- Board of Directors- Discover Siskiyou
- Ambassador-North Pacific Region- Asian American Hotel Owners Association
- Member- Board of Directors- Doctors Hospital of Manteca
Monica Mendoza
Monica Mendoza
Monica Mendoza
Monica has been actively involved in the hospitality industry for over 25 years and has served as Regional Director of Sales at Hotel Management Solutions for ten years. She has experience with independent, extended stay, boutique, and full-service hotels in markets ranging from large urban to small rural. Monica is responsible for overs
Monica has been actively involved in the hospitality industry for over 25 years and has served as Regional Director of Sales at Hotel Management Solutions for ten years. She has experience with independent, extended stay, boutique, and full-service hotels in markets ranging from large urban to small rural. Monica is responsible for overseeing all our client's sales and marketing efforts, as well as managing sales leads received from the franchise and third-party companies.
Cathy Davis
Lowell Pratt
Monica Mendoza
Cathy has more than 15 years of experience in the hospitality industry, working in the airport and convention markets. She previously worked with Marriott, Hilton, and Best Western. Her knowledge of hotel guest relations and staff training is exceptional, and she will ensure that your hotel is up to franchise standard with online reviews, and brand and safety standards.
Lowell Pratt
Lowell Pratt
Lowell Pratt
Lowell has been in the hospitality industry since 1983, working as an engineer for the 250-room Excelsior Hotel in Provo, Utah while still in college. He quickly worked his way to front office positions and has served as General Manager and Regional Manager for several major hotel companies and some of the most prominent hotels in the We
Lowell has been in the hospitality industry since 1983, working as an engineer for the 250-room Excelsior Hotel in Provo, Utah while still in college. He quickly worked his way to front office positions and has served as General Manager and Regional Manager for several major hotel companies and some of the most prominent hotels in the Western U.S. He has worked on acquisitions, renovations, large-scale conventions and high-profile events including the 2002 Winter Olympics.
Gina Knox
Lowell Pratt
Lowell Pratt
Gina has more than 15 years of experience in the hospitality industry and is well-versed in the daily workings of hotels, revenue management, and bringing properties up to franchise and financial expectations. She is an experienced hospitality professional with leadership and project management skills, as well as extensive knowledge in pa
Gina has more than 15 years of experience in the hospitality industry and is well-versed in the daily workings of hotels, revenue management, and bringing properties up to franchise and financial expectations. She is an experienced hospitality professional with leadership and project management skills, as well as extensive knowledge in payroll, guest recovery, SOP development, recruitment, and operations.
Our services
Rebranding & Renovation
From design analysis and space planning to staffing, recruiting, and training, we get our clients’ properties running at peak performance. That can include identifying the correct franchise and negotiating favorable terms. We also help with preparing for the loan qualification process, including drafting a business plan. Finally we provide guidance and resources for investors and management for the roles they will assume.
Finance and Accounting
HMS provides centralized accounting services and solutions, combining substantial investment expertise in hotel management with state-of-the-art accounting tools to ensure accuracy and the highest profitability possible.
We provide accurate pictures of the hotel's day-to-day financial operations, including complete financial statements that comply with the lodging industry's uniform system of accounts, forecasts and budgets, asset management, and training and support.
Training
HMS has created a first-class hotel management training system that combines off-site classwork with a complementary self-paced learning program to improve leadership skills and enhance the day-to-day understanding of manager responsibilities, like dealing with a demanding guest, building an effective hotel team, and compliance with franchise regulations. Our ongoing training approach using online learning materials has proven to increase the retention rate and speed up the skill development of manager candidates. We believe success is a continuous journey, and hard work, persistence, and passion can overcome any hurdle.
Sales & Marketing
HMS works side-by-side with hotel sales teams to ensure they master the critical factors to sales success in their markets and, in return, capture a more significant share of the market. By actively engaging in the revenue management process, our support team helps achieve strong and consistent revenue growth.
HMS maintains close oversight of the sales teams to ensure that appropriate local marketing is taking place and new opportunities are being identified. HMS handles digital marketing, and we maximize our client’s marketing dollars through the persistent management of eCommerce, such as Expedia Travel Ads.
Our Clientele
Manteca, CA
Phoenix West, AZ
Spokane Downtown, WA
Surprise, AZ
Yreka, CA
Ruidoso Downs, NM
Manteca, CA
Bothell, WA
Medford, OR
Kankakee, IL